Frequently Asked Questions

Q: What time is check-in and can we check-in early?  
A: Our normal check-in time is at 4 pm. You may be able to get early access if housekeeping has finished cleaning it and it has been inspected.  

Q: How do guest get their keys if they arrive after office hours? 
A: If you arrive after office hours, we will email you information on how to access the lockbox after we receive your confirmed reservation.

Q: What do guests need to do at check out?   
A: Return keys to the office or in the drop box next to the office door.  Remove all trash from the unit, place used towels in the laundry basket, load and run the dishwasher. Additional instructions are provided with your arrival package.

Q: What is the cancellation policy?
A: A written cancellation notice must be received 60 days prior to the commencement of your rental period. All cancellations will incur a $75.00 cancellation fee charged against your reservation deposit. Any rental fee pain in advance will be refunded. The administrative fee is NOT refundable. Reservation cancellations with less than 60 days to arrival; a $75.00 fee will be charged against your reservation deposit. The balance of the reservation deposit and all advanced rent moneys will be held for forfeiture to the owner of the unit. The amount of forfeiture will be calculated by the number of the days the unit was not rented during the full number of days of your original reservation.

Q: What is the minimum age to rent? 
A: Our minimum age is 25 years old. The person paying for the reservation must be 25 and has to have their ID with them at check-in.

Q: Does every unit have a designated parking space? 
A: Yes, each unit has one covered, secure space which is free to the guest. If they have a second car, you can park in the spaces in front of the office, on a first come basis. Please inquire at the office when you check in and obtain a parking permit for each vehicle.

Q: What is the Wi-Fi password and is it secure?
A: The Wi-Fi password is printed on a label on the modem, which is located in the master bedroom or in the living room. The Wi-Fi is secure.

Q: Where is the trash located?
A: The trash chutes are located on each floor next to the elevators. The recycling bins are located on the ground levels on both sides of the building.

Q: Do you have an exercise facility on site? 
A: There is no exercise room on site but there is Siesta Key Fitness Center in the Village. Their number is 941-349-8500.  

Q: Do you have a pool and is it heated? 
A: Yes, we do have a heated pool. 

Q: Do you supply beach towels?
A: There are six Beach towels in each unit.

Q: Do you have hair dryers?
A: Yes, all of the units have hair dryers. 

Q: Do you have washers and dryers? 
A: We have two washers and two dryers on each floor. They are coin operated and guests can purchase coins in the office.

Q: Are there irons and ironing boards in the units?
A: Yes, we have irons and ironing boards in every unit.

Q: Do you have chairs and umbrellas on the beach that are free to use? 
A: We have chairs on the beach for free use. You can rent umbrellas and other beach items Sammy’s Beach Bums 941-725-55-27

Q: Can we grill?
A: Yes, we have two grill locations. One is on the beach under the tiki hut With 2 gas grills, and the other is located on the north end of the building in the garden with 2 Charcoal Grills. Stop by the office to reserve your spot.

Q: Where can guests rent cabanas and shade tents? 
A: Sammy’s Beach Bums can set it up for guests for a fee. Their Number 941-725-55-27 Website

Q: How close are you to the village? 
A: The village is about 2.5 miles away, about a 5 min drive. Or you can jump on the free trolley that stops right out front of the building, every 20 minutes.  

Q: What are the best Seafood Restaurants? 
A: Owens Fish Market, The Dry Dock on Longboat Key, Walts Fish Market, Waterfront on Anna Maria Island, Casey Key Fish House. 

Q: Where can you rent baby cribs, strollers, etc? 
A: Guest can call Sammy’s Beach & Baby Rentals at 941-961-2527 The Company will deliver and pick up.

Q: Where are some fun places to take children in Sarasota? 
A: Some entertaining places for children are Jungle Gardens, Big Cat Habitat, Livingston’s Amusement Center, Mote Marine, Smuggler’s Cove Mini Golf, Myakka State Park. 

Q: Where can you buy stamps and mail letters and packages? 
A: Letters can be mailed from the office.  Stamps and post office needs can be purchased at Davidson’s Drug Store, just a short (800ft) walk down the street.